CRM Functional Administrator
To provide functional support and administration of the Siebel One View application suite of products.OneView application suite includes CRM Sales and CRM HelpDesk based on Siebel CRM technology, e-support centre for HelpDesk, airlines and Travel agents and KANA technology
Relevant job experience:
At least 03 years work experience
Siebel functional administration Knowledge (Sales and/or Call-Center 7. is a must
Office applications (Excel, Word, PowerPoint
)
Data Management and Administration (, MS Access , SQL and Oracle transactions)
KANA functional administration
Customer Support and administration experience
Knowledge Management
The successful candidate should possess the following qualifications:
University degree (computer sciences and business school)
Proficiency in English is essential - other languages would be a plus
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